Your solar installer won't respond or went bankrupt?
An installer closing, going bankrupt or no longer answering calls leaves homeowners unsure where to turn. You may have panels on the roof, a solar payment and nobody explaining an alert or production drop. Green Star Restoration repairs and services existing residential solar systems in Houston and surrounding cities, including systems another company installed. You do not need to start with a complete equipment inventory. Tell us what the app shows, when the issue began and whether the problem affects the whole system. We can help identify the next service step without making assumptions about your contract.
Equipment coverage and installer promises differ
Panels and inverters usually retain their manufacturer warranties when an installer disappears, but coverage must be confirmed for the particular equipment. An installer workmanship promise is separate from the manufacturer's product coverage. We do not guarantee a claim will be accepted or that work will be free. A technician reviews the equipment details and any relevant paperwork before explaining the options. Keep your contract, installation documents, equipment serial information and monitoring login handy. Do not send passwords by text or open electrical equipment to find a label; accessible information from paperwork or the app is enough to begin.
Book a Houston-area solar service visit
Choose an available visit tomorrow or the following day, in Central Time. A technician checks your system and provides a written quote before any work.
If the system is leased or under a PPA
Ownership affects who can authorize service. If you lease the system or have a power purchase agreement, the system owner remains responsible; contact that owner about service approval and requirements. Let us know about the arrangement before scheduling work. Green Star Restoration can discuss the service next step with you, but does not give legal, tax or loan advice. Questions about a loan dispute or contract obligations should be discussed with the appropriate adviser; we can offer a call with Tristen about the practical service issue. Do not assume a closed installer changes payment or ownership obligations.
Recover useful information without risky checks
A monitoring account may contain equipment models, alerts and production history that help a new technician understand the installation. If access is missing, say so; we can discuss what information may be available and what permissions are needed. Note any router changes, outages or roof work around the time production changed. Stay off the roof and do not touch wiring, remove covers or attempt electrical repairs. If you see sparks or smoke, smell burning or find water at equipment, keep away and request human help immediately. Call 911 if there is a fire.
Independent service, a written next step
Green Star Restoration is SolarEdge certified and BBB accredited. We inspect the system you already own and explain the findings before quoting work. The goal is a service decision based on evidence, not replacing equipment because the original installer is unavailable. Choose an open visit tomorrow or the following day through online booking, with times shown in Central Time. If you prefer later, leave your details and we'll reach out within 1 business day. Call or text (832) 772-3844 with your Houston-area city and tell us that your installer is no longer responding.